Rushcliffe Borough Council - Homelessness
Being homeless does not necessarily mean living on the streets. You may be homeless if:
- You are temporarily staying with friends or family
- You are staying in a hostel or a hotel
- You are at risk of violence or abuse in your home
- You are living in very overcrowded conditions
- You are living somewhere which you can’t afford to pay for without depriving yourself of basic essentials.
If you are going to become homeless you should contact us for advice as soon as possible or alternatively visit the Rushcliffe Community Contact Centre. We will need to interview you in person at the Contact Centre before we can consider whether you are homeless but it is always best to phone in advance for an appointment to avoid long waiting times.
You can also find out more about different housing options that may be suitable for you by completing our interactive Housing options wizard. You can save your results and print off a personalised action plan.
Depending on your circumstances, we may have a duty to provide you with emergency accommodation whilst they investigate your case. However, this does not apply to everyone who is homeless, and there is no guarantee that we will offer you a place to stay that night. You should also explore other options, such as staying with friends or family.
If we do not have a duty to provide you with emergency accommodation then we may be able to refer you to other emergency accommodation but, again, it is not guaranteed you will get a bed for the night.
When the weather is very cold (below zero degrees Celsius overnight), we will provide emergency overnight accommodation for anyone sleeping rough, whether or not we have a duty to accommodate them. We will then interview them to provide advice about their options for more permanent housing.
There is not enough social housing in Rushcliffe for everyone who needs it, so we also place homeless households in private rented housing. We will try to find properties within the borough so far as possible, but the high cost of rents locally means this is not always possible. It may be that we can find you a property sooner in a neighbouring area. You can read our policy (PDF - 163KB) on private rented offers to find out more.
Make a homelessness referral: dutytorefer@rushcliffe.gov.uk
Visit one of our contact points
All our contact points are currently closed to visitors due to COVID-19, however you can still contact a member of our Customer Services team on 0115 981 9911 or via email: customerservices@rushcliffe.gov.uk
Should you have an urgent enquiry that requires a face to face meet at our Customer Service Centre in West Bridgford, please give one of our advisors a call on the number above.
Cotgrave: Cotgrave Hub, Rivermead, Cotgrave, Nottingham NG12 3UQ.
Bingham: Bingham Health Centre on Newgate Street, NG13 8FD.
East Leake: East Leake Library, Gotham Road, LE12 6JG.
To contact Rushcliffe Borough Council, please use the following address:
Rushcliffe Borough Council
Rushcliffe Arena
Rugby Road
West Bridgford
NOTTINGHAM
NG2 7YG
We aim to reply to letters as soon as possible and not longer than 10 working days.
Last Updated
Record Last Updated On:
Contact Details
- Telephone
- 0115 981 9911 0115 981 9911
-
customerservices@rushcliffe.gov.uk
dutytorefer@rushcliffe.gov.uk - Website
- https://www.rushcliffe.gov.uk/
- Scan to visit this website
- Social Media
Where to go
- Name
- Rushcliffe Customer Service Centre, Fountain Court
- Address
-
Gordon Road
West Bridgford
Nottingham - Postcode
- NG2 5LN
- View on a map
- Notes
Please note, there is no letterbox at this address, all mail must be sent to Rushcliffe Arena.
For planning enquiries: A duty planner is available to answer enquiries over the phone during opening hours.
We aim to see customers within 10 minutes of arrival, but this may not be possible at busy times. Face to face meetings can be arranged by appointment where necessary. If advice is sought on a specific development proposal, a formal process is in place to provide pre-application advice, this is a chargeable service, with some exceptions.
Guidance and charges in respect of the pre-application advice service is available on the Pre-application advice webpage.
For housing enquiries: Housing advisors are available at the Rushcliffe Customer Service Centre for face to face housing enquiries during opening hours.