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Notts Help Yourself Website Accessibility Statement 

This accessibility statement applies to the website  run by Nottinghamshire County Council, using content added by local providers of services. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

Help on accessibility 

There are tools available on the website which will enable you to adapt the website to your specific needs: 

Accessibility Menu Option

If you look at the menu options at the top of the page you will see an 'Accessibility' option that can enable you to choose the text size and to choose a colour theme including different contrast as you use the site. 


ReachDeck reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice. ReachDeck helps website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. ReachDeck is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.

Features include:

  • Secure Site Reading
  • International Languages
  • Talking Translator  
  • Text Magnification  
  • MP3 Maker  
  • PDF Reading
  • Screen Masking  

How accessible this website is 

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • the text will not reflow in a single column when you change the size of the browser window
  • most older PDF documents are not fully accessible to screen reader sofware
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • some of our images do not have a text description

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: please 0300 500 8080 or tell us via our Website Accessibility Feedback form.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Nottinghamshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some PDFs and Word documents do not meet accessibility standards, for example, they may not be structured so they are accessible to a screen reader. We are working to ensure that all future documents are compliant. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Non-compliance with the accessibility regulations

  • Nottinghamshire County Council use a number of third party systems to provide online forms, some of which are difficult to navigate using a screen reader and voice commands. This fails WCAG 1.1.1 Non-text content, 1.3.1 Info and Relationships, 2.4.6 Headings and Labels and 3.3.2 Labels or Instructions.
  • The heading structure is not correct on a number of content pages. This fails WCAG 2.4.6 Headings and Labels. We are working to correct this, and to ensure any new content uses correct heading structures.
  • Some images on some pages contain missing or incorrect alternative text. Some of these images are also links. This fails WCAG 1.1.1 Non-text Content and 1.4.5 Images of Text. We are working to add text alternatives to all our images, and for new content to ensure use of images meets accessibility standards.
  • There are some links on the website that may not be accessible to screen readers; they do not contain accurate or descriptive labels. This fails WCAG 2.4.4 Link Purpose (In Context). We are working to correct this, and to ensure any new content uses descriptive link text.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

We plan to fix PDFs that have been published since September 2018, or that are essential to us providing a service. If not made accessible, they will be replaced with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are continuing to go through all the content to ensure it is written in plain English. We aim to have alt text for all images.


Preparation of this accessibility statement

This statement was prepared on 7 February 2024.

This website was last tested on 10 January 2024.

The test was carried out by Idox. The most viewed pages were tested using automated testing tools by our website team.

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